- 1. About This Policy
- 2. Data We Collect
- 3. How We Use Your Data
- 4. Legal Basis for Processing
- 5. Payment & Financial Data
- 6. Sharing Your Information
- 7. Data Retention
- 8. Cookies & Tracking
- 9. Your Privacy Rights
- 10. Data Security
- 11. Children's Privacy
- 12. Changes to This Policy
- 13. Contact & Complaints
Summary: Noob Wine collects the personal data that is necessary to operate your account, process your PKR payments, comply with anti-money-laundering obligations, and keep you safe on the platform. We do not sell your data to third parties. We do not send you unsolicited marketing without your consent. This policy tells you exactly what we do — in plain language, no small print traps.
About This Policy
This Privacy Policy ("Policy") describes how Noob Wine ("we", "us", "the platform", "noobwine.net") collects, uses, stores and protects the personal information of users ("you", "Player") who register and use the Noob Wine platform. It applies to all areas of noobwine.net including the account registration system, the gaming lobby, the cashier, the bonus programme, the customer support service and any marketing communications.
By registering a Noob Wine account, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with how Noob Wine handles personal data, you should not create an account or use the platform.
This Policy should be read alongside the Noob Wine Terms and Conditions and Responsible Gaming page. Together, these three documents form the complete framework governing your use of the platform.
Data We Collect
Noob Wine collects personal data in two ways — information you provide directly, and information that is generated automatically when you use the platform. We only collect what is necessary for legitimate, identified purposes.
| Category | Data Points | Source |
|---|---|---|
| Registration Data | Full name, date of birth, phone number, email address, password (hashed) | You provide |
| Identity Verification | CNIC copy, selfie or liveness check, proof of address — collected on request for KYC/AML compliance | You provide |
| Payment Data | Easypaisa/JazzCash account numbers, bank account details (IBAN for IBFT), card last 4 digits and billing name | You provide |
| Transaction Records | Deposit amounts, withdrawal amounts, dates, payment methods, bonus activations | Auto-generated |
| Gaming Activity | Game sessions, bet amounts, win/loss outcomes, game types, session durations | Auto-generated |
| Technical Data | IP address, device type, operating system, browser type, screen resolution | Auto-generated |
| Communications | Support chat transcripts, emails sent to/from support@noobwine.net | You provide |
| Marketing Preferences | Email/SMS opt-in status, preferred game categories, bonus preferences | You provide |
Noob Wine does not collect sensitive personal data such as biometric identifiers (beyond KYC liveness checks where required), health information, political opinions or religious beliefs. We do not access your device's camera, microphone, contacts or location beyond what your browser reports automatically via IP-based geolocation for fraud prevention.
How We Use Your Data
Every piece of data Noob Wine collects is used for one or more of the following identified purposes. We do not use your data for anything not listed here without first updating this Policy and notifying you.
- Account Management: Creating, operating, verifying and maintaining your Noob Wine account, including password recovery and two-factor authentication.
- Payment Processing: Processing PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card, and paying out withdrawals to your verified payment methods.
- Identity & Age Verification: Confirming that you are who you say you are and that you are at least 18 years old — a legal obligation Noob Wine takes seriously.
- Fraud Prevention & Security: Detecting and preventing fraudulent transactions, account takeovers, money laundering, multi-accounting and other prohibited activities.
- AML Compliance: Maintaining transaction records required under anti-money-laundering obligations, including monitoring for unusual patterns and filing reports where legally required.
- Responsible Gaming: Monitoring gaming patterns for indicators of problem gambling behaviour, enforcing self-exclusion and deposit limit settings, and contacting players proactively where warranted.
- Customer Support: Answering your queries, resolving disputes, processing complaints and maintaining records of support interactions for quality purposes.
- Platform Improvement: Analysing aggregated, anonymised usage data to improve game performance, page load speeds, payment flows and the overall Noob Wine experience.
- Marketing Communications: Sending you promotional offers, bonus updates and game recommendations — only if you have opted in. You can opt out at any time from your account settings or by emailing support@noobwine.net.
Data Minimisation
Noob Wine only collects personal data that is strictly necessary for a specific, identified purpose. If we don't need it, we don't ask for it.
No Data Sales
Your personal data is never sold, rented or traded to third-party marketers. Ever. That is a non-negotiable principle at Noob Wine.
Opt-Out Anytime
Marketing emails and SMS are fully opt-in. One click from your account settings or one email to us stops all marketing communications immediately.
Legal Basis for Processing
Noob Wine processes your personal data under the following legal bases. Every processing activity maps to at least one of these grounds:
Payment & Financial Data
Financial data receives the highest level of protection within Noob Wine's data handling framework. Given that all transactions on Noob Wine are in Pakistani Rupees and processed through local payment gateways, the financial data involved includes Easypaisa and JazzCash mobile account numbers, NayaPay and SadaPay wallet identifiers, bank IBAN numbers for IBFT transfers, and the last four digits plus billing name for Visa/Mastercard payments.
Noob Wine does not store full card numbers, CVV codes or payment PINs at any point. Card transactions are processed through a PCI-DSS compliant payment gateway and the card data never touches Noob Wine's servers directly. Mobile wallet transactions are processed through encrypted API connections to the respective payment providers.
Withdrawal Verification: To protect players against unauthorised withdrawals, Noob Wine may require a verification step before processing large or first-time withdrawal requests. This is an anti-fraud measure in your interest, not a delay tactic. The verification step is typically completed within the same processing window as the withdrawal.
Transaction records — amounts, dates, payment methods used — are retained for the period required by AML obligations, which is typically 5 years from the date of the transaction. These records are used solely for compliance and dispute resolution purposes and are not shared with third parties except as required by law.
Sharing Your Information
Noob Wine does not sell your personal data. Period. The only situations in which your data is shared with third parties are the following limited, necessary circumstances:
- Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, partner banks for IBFT, and Visa/Mastercard processing networks receive only the transaction data necessary to complete your deposit or withdrawal.
- Game Software Providers: Third-party game developers (e.g. Pragmatic Play, NetEnt) may receive a session token and anonymised player ID to serve the game. They do not receive your name, contact details or payment information.
- Identity Verification Services: Where KYC verification is required, your CNIC image and selfie may be shared with a regulated identity verification partner operating under equivalent data protection standards.
- Responsible Gaming Bodies: If a player is self-excluded, their registration details may be shared with national responsible gaming registers where required to prevent them from registering at other operators — this is a player protection measure.
- Law Enforcement & Regulators: We are legally required to share information with authorities when presented with a lawful order or when we are obliged to report suspicious activity under AML obligations.
- Business Transfers: In the event of a merger or acquisition, player data may be transferred to the successor entity, which will be bound by obligations equivalent to this Policy.
No Marketing Partnerships: Noob Wine does not share your personal data with advertising networks, data brokers, analytics companies or any marketing partners. We do not place third-party tracking pixels that report your identity to external platforms.
Data Retention
Noob Wine retains personal data for as long as is necessary for the purposes it was collected, or as required by applicable legal obligations. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | AML compliance, dispute resolution |
| Transaction records | 5 years from transaction date | Legal obligation |
| Identity verification documents | 5 years from last transaction | AML/KYC legal obligation |
| Gaming session data | 2 years from session date | Responsible gaming monitoring |
| Support communications | 3 years from last interaction | Dispute resolution, quality review |
| Marketing preference records | Until opt-out + 1 year | Proof of consent management |
| Technical/IP data | 90 days rolling | Fraud prevention |
When a retention period expires, data is securely deleted or anonymised so that it can no longer be attributed to an individual. If you request account closure, your data enters the retention period from the date of closure — it is not deleted immediately due to legal obligations. We will confirm in writing the date on which your data will be fully deleted upon request.
Cookies & Tracking
Noob Wine uses cookies and similar technologies on noobwine.net. Cookies are small text files stored in your browser that help the platform remember your session, preferences and security state. Here is an honest breakdown of what Noob Wine uses and why:
You can manage cookie preferences from your browser settings at any time. Disabling non-essential cookies will not affect your ability to play games, make deposits or withdraw funds. Noob Wine does not use third-party advertising cookies from networks like Google Ads or Meta — your browsing activity on our platform is not reported to external advertising platforms.
Your Privacy Rights
As a Noob Wine player, you have the following rights over your personal data. To exercise any of these rights, email support@noobwine.net with the subject line "Privacy Rights Request" and we will respond within 30 days.
Important limitation: Some rights cannot be fully honoured where legal obligations require data retention — for example, AML law requires transaction records to be kept for 5 years regardless of a deletion request. Where we cannot comply fully, we will explain why and what we can do instead.
Data Security
Noob Wine implements technical and organisational security measures proportionate to the risk posed by the personal data we handle. The key measures in place include:
TLS Encryption
All data transmitted between your browser and noobwine.net is encrypted using Transport Layer Security (TLS 1.3). The padlock in your browser confirms this at all times.
Encrypted Storage
Personal data and financial records are stored in encrypted databases. Encryption keys are managed separately from the data they protect.
Access Controls
Access to player personal data is restricted to staff with a specific, justified need. All access is logged and periodically reviewed. Former employees have access revoked immediately on departure.
Breach Response
In the event of a data breach that poses a risk to your rights, Noob Wine will notify affected players promptly and take immediate containment action. A post-incident review is conducted after every security event.
While Noob Wine takes all reasonable precautions, no online system can guarantee absolute security. You are responsible for protecting your own login credentials — use a strong, unique password for your Noob Wine account and never share it with anyone. Enable two-factor authentication from your account settings for maximum protection on withdrawals.
Children's Privacy
Noob Wine is strictly an 18+ platform. We do not knowingly collect, process or store personal data belonging to individuals under the age of 18. If a minor has registered an account by misrepresenting their age, their account will be immediately closed upon discovery, all deposits will be returned to the originating payment method, and any winnings will be forfeited.
If you are a parent or guardian and believe your child may have created a Noob Wine account, please contact us immediately at support@noobwine.net. We will investigate and act within 24 hours. Parental control software can be used to restrict access to gaming platforms on shared devices — please visit our Responsible Gaming page for recommended tools available in Pakistan.
Changes to This Policy
Noob Wine may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. When material changes are made, registered players will be notified by email at least 14 days before the changes take effect. A prominent notice will also be displayed on the platform for the same period.
Minor updates — such as correcting typographical errors, clarifying existing practices without changing them, or updating contact information — may be made without prior notice. The "Last Updated" date at the top of this page will always reflect when the most recent change was made. We recommend bookmarking this page and reviewing it periodically.
Your continued use of Noob Wine after a Policy update takes effect constitutes your acceptance of the revised Policy. If you disagree with any changes, you may close your account before the effective date and receive a refund of your real-money balance in PKR.
Contact & Complaints
For any privacy-related questions, requests to exercise your data rights, or complaints about how Noob Wine has handled your personal information, please contact us using the following details:
If you are unsatisfied with how Noob Wine has handled your privacy complaint after raising it with us directly, you have the right to escalate the matter to the relevant data protection authority. Support is available in both Urdu and English.